Privacy Policy

This Privacy Policy governs the manner in which the isyourhouse Website collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.isyourhouse.co.uk website (“Site”).

 

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

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Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. This is all done through our website provider as standard.

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Remarketing

This website may use Google, Facebook, Twitter and LinkedIn’s “remarketing” service. This “remarketing” or “retargeting” data may be used to show you advertisements elsewhere on the Internet about products and services you might like, based on your prior visits to this website. This website does not collect the information or control the content of the advertisements that you will see.

Google:

You may be able to opt out of such “remarketing” or “retargeting” cookies used by Google to generate interest-based advertising by following the instructions on the Google advertising opt-out page. Your use of this website without opting out means that you understand and agree to data collection to provide you with interest-based advertising using Google’s remarketing ads.

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Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

The Teesside10 Website may collect and use Users personal information for the following purposes:

• To run and operate our Site
  We may need your information display content on the Site correctly.

• To improve customer service
  The information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalise user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• To improve our Site
  We may use feedback you provide to improve our products and services.

• To run a promotion, contest, survey or other Site feature
  To send Users information they agreed to receive about topics we think will be of interest to them.

• To send periodic emails
  We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. All information is deleted 2 weeks after delivery

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

 

Electronic newsletters

We do not send out any communication to customers other than in relation to their specific delivery.  All information is destroyed within 2 weeks of your delivery

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Changes to this privacy policy

The isyourhouse Website has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.